Overview:
As a Technical Support Engineer, you will be responsible for delivering technical support for access and video products of LenelS2 to the Value Added Resellers (authorized partners) and End-Customers of our area of coverage in Europe, Middle-East and Africa.
As a team-player you work together with your colleagues to optimize security solutions to our customers and you accelerate/anticipate on problem solving.
Job Responsibilities:
The assignment involves telephone, dial-in and email support of Lenel products (Access Control, Video Surveillance – Linux based). Manage and prioritize requests.On time resolution of complaints.Provide expertise on complex application issues.Work with a centralized Call Management database on a daily basis.Site & customer technical visits for product related activities.Cross-functional responsibility to resolve technical issues (software and hard...