About Pollax

Pollax builds AI voice and text systems for customer support. We train and deploy speech and language models that power customer interactions for businesses.

Role

We are hiring a Technical Support Engineer to be the first technical responder for Pollax customers and improve the product based on what you see.

Role details

Type: Full-time Workplace: Hybrid (Hyderabad office + remote days)/ Remote Location: Hyderabad, Telangana, India Start date: Immediate Compensation: Competitive, based on experience

What you will do

Triage and resolve customer-reported technical issues Debug API, integration, and configuration problems with customers Reproduce bugs and file detailed reports to engineering Improve customer-facing documentation and runbooks Build internal tools that reduce repeat support load

Required qualifications

Comfort debugging REST APIs and reading server logs Strong written communication and customer-faci...