Job Description

Perform troubleshooting for client platform related problems.

Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

Perform service request related to client platforms.

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

Involve in client platform implementation/upgrade project.

Manage client platform implementation/upgrade project.

Perform on research/evaluation of client platform tools.

Provide systems related technical advice to customers or project team.

Manage client platform management systems.

Manage systems changes through change request process & provide status reports to the relevant parties.

Perform client platform related presales tasks.

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