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🥝 Technical Support Engineer -SD
Mphasis | bengaluru, India | Posted June 05, 2026
Job Description
Job Description
Job Summary –
Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLA’s Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines. Update users about request status and close request when users are satisfied with solutions Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups Years of experience needed – Minimum 6 to 12 months
Technical Skills:
Effective Business Communication Strong time management Communication in neutral or American accent over phone and grammar skills Analytical skills Ability to follow process and proce...