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🥝 Technical Support Engineer Tier II
Mitratech | Banjara Hills, India | Posted May 31, 2026
Job Description
:
Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phoneTroubleshoot issues through reproducing the problem and determine resolutionTriage newly reported problems, assign proper severity and work to identify a resolutionUpdate the ticket tracking system to provide accurate and current status of support issuesCreate Knowledge-base articles regularly to expand self-help tools for customers and internally Qualifications:
2+ years of experience working with enterprise software applications in support, development/QA, services or similar technical roleExperience writing SQL queries requiredExperience working with Java/J2EE applications requiredExperience working with Application Servers such as Tomcat, Weblogic and/or WebSphere preferredExperience with performanc...