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🥝 Technical Support Engineer

Martell Media | toronto, Canada | Posted June 04, 2026

Job Description

Compensation: $80,000 - $90,000

Location: After 90 days, this role is required to be in-office in Kelowna full-time

Martell Group is committed to building people, brands, and ventures that create meaningful impact. We seek individuals who embody leadership, growth, and simplicity.

The Role

We’re hiring a full-time Technical Support Engineer to own the customer support queue end to end. The majority of tickets fall into a few recurring patterns—API key and billing issues with third‑party providers, container connectivity problems, config sync failures, and memory/continuity bugs—requiring deep debugging. Comfortable with Linux, container logs, databases, and complex systems.

What You’ll Do

  • Triage and resolve customer support tickets across ~10 issue categories.
  • Prioritize issues by frequency and customer impact.
  • Diagnose third‑party API key and billing issues (Anthropic, OpenAI, Brave Sea...

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