**About the Role**:
We are seeking a focused, detail-oriented, and experienced Technical Support Manager to lead our customer support operations in Mexico.
You will oversee daily ticket management and ensure timely issue resolution, while driving improvements in service quality and operational efficiency.
You will lead by example - coaching your team, refining support processes, and delivering an outstanding customer experience that reduces churn and enhances satisfaction.
**Who You Are**:
You are a customer-first leader who:
- Thrives under pressure and manages competing priorities with calm and clarity.
- Has a strong sense of accountability, empathy, and a problem-solving mindset.
- Excels at simplifying processes and motivating teams toward excellence
- Has hands-on experience managing technical support and operational functions.
You are passionate about service quality and results, and understand that attention to the day-to-day, especial...