Overview

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). We aim to empower people to take control of health and continue to develop solutions for serious health conditions.

Job Summary

As a Technical Support Representative, you will interact with patients, parents, and caretakers of people affected by diabetes that use Dexcom products. You will provide troubleshooting assistance and ensure a high‑quality experience for each patient.

Responsibilities

• Respond to customer product inquiries via telephone, written email and chat sessions.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Demonstrate interpersonal skills and technical product knowledge to respond to daily customer‑centric activities.
• Troubleshoot problems with malfunctioning electro/mechanical equipment or software ap...