Type

Full-time

Permanent

Sheffield S20 3FR

38 hours per week

• Monday to Thursday – 8am to 5pm
• Friday – 8am to 4pm

Reporting to

Senior Customer Service Manager

Role Purpose

A hybrid role combining Customer Service, Technical Support, and operational support across systems, and EU exports. The role ensures excellent customer experiences, accurate technical guidance, and smooth coordination across internal systems, internal teams and 3PL partners.

Key Responsibilities

Customer Service & Technical Support

• Respond to customer enquiries across phone, email, and social channels.
• Diagnose product issues and provide clear, accurate technical guidance.
• Process orders, replacements, and warranty claims.
• Manage complaints professionally, escalating when required.