Technical Support Specialist – Argentina

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Intro

For our location in Córdoba (Argentina), we are looking for a motivated Technical Support Specialist for 40 hours/week to start immediately or as soon as possible.

Your Job

• You will diagnose and resolve our corporate clients’ technical issues over the phone, email, and online chat in the areas of system configurations, product functionality, and bugs/enhancements.
• You create support tickets and process them to final resolution.
• You build personal customer relationships and focus on offering an excellent customer experience.
• You remain alert to messages from the incident notification system and inform the response team when incidents arise.
• You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.
• You escalate issue...