Elevate customer satisfaction as a Technical Support Specialist at Cansel. Provide insightful training and resolve technical issues via various support channels for geospatial technologies.
Cansel is seeking a Technical Support and Training Specialist to enhance customer experience. This role requires a Bachelor's degree in surveying or engineering and over three years of experience in training or customer support. You'll utilize your problem-solving and communication skills to assist users with GNSS receivers, total stations, and more.
Key Responsibilities:
• Provide robust technical support through calls and emails
• Lead training sessions on product usage and troubleshooting
• Develop comprehensive user guides and training materials
• Collaborate with engineering to resolve technical issues
• Gather customer feedback for product enhancements
Requirements:
• Bachelor's degree in surveying or engineering
• 3+ years in customer support or training roles