Founded in 2010, Luware is a leading SaaS provider specializing in contact center and conversation recording solutions. Our Microsoft‑certified solutions are designed to streamline customer interactions and support innovative growth.

About the role

As a Luware Technical Support Specialist based in Zürich, you will act as an expert in our CCaaS solutions, working with large multinational enterprises to identify and resolve issues and maximize software value.

Responsibilities

• Respond to customer support queries and technical questions about integration and usage.
• Provide high‑quality support services, ensuring customer satisfaction.
• Own and manage support queues independently, continuously improving support processes.
• Recommend solutions to improve efficiency and productivity.

Qualifications

• Technical aptitude and enthusiasm for new technology.
• Experience in unified com...