Job Title: Technical Support Specialist (level 2)
Location: Birmingham, AL
Type: 3 years Contract
Compensation: $30.00
Contractor Work Model: Onsite – onsite
Hours: 40.0


Responsibilities


+ Provide frontline computer systems and application diagnostics and support as part of a 24x7x365 contracted staff.

+ Monitor the primary SCADA and ancillary systems for health and availability daily.

+ Coordinate repairs and problem resolution with EMS Department Personnel and other company staff.

+ Notify key customers regarding system outages and events impacting critical systems.

+ Contribute to process improvement initiatives based on customer feedback and team input.

+ Thoroughly document and track support cases to completion with EMS team assistance.

+ Adhere to all Electronic and Physical access policies.

+ Support Business Continuity and Disaster Recovery systems through daily monitor...