Join Petal as a Technical Support Specialist, providing essential support to healthcare professionals in Québec City or Montréal. Your role centers on delivering high-quality technical assistance while fostering client satisfaction.
As a key member of Petal’s customer support team, you will support healthcare organizations by ensuring optimal use of our solutions post-deployment. You will engage with physicians and healthcare professionals, focusing on client retention and education regarding our advanced products. This position requires a structured and collaborative approach in a dynamic, fast-evolving environment.
Key Responsibilities:
• Provide first-line technical support via chat and Zendesk
• Manage Level 1 and Level 2 support tickets independently
• Analyze complex issues and assist with configurations
• Guide clients on product feature optimization
• Collaborate with internal teams to resolve incidents
Requirements:
• Bilingual in English and French,...