Technical Support & Sales Executive (Chat Process)
Role Overview
Join our team in Mohali as a Technical Support & Sales Executive. We are looking for tech-savvy graduates capable of delivering high-quality support via chat while identifying opportunities to help customers scale their solutions through proactive upselling.
Key Responsibilities
Chat-Based Support: Resolve technical issues including DNS, c Panel, SSL certificates, and email configurations via live chat.
Consultative Upselling: Identify customer needs and recommend appropriate upgrades (e.g., VPS, Dedicated servers) or security add-ons to improve performance.
Problem Resolution: Diagnose and fix technical errors with clear, step-by-step guidance.
Target Achievement: Meet KPIs for customer satisfaction (CSAT), response times, and monthly sales conversions.
Job Requirements
Qualification: Any Graduate with a strong interest in technology (Technical degrees preferred).
Location Preference: Local ...