We are seeking a
Technical Support Specialist
to join a fast-growing maritime software company. You will be responsible for providing high-quality technical assistance to global customers using our SaaS platform, ensuring smooth system operations, and resolving issues efficiently across multiple time zones. Key Responsibilities ⁠Provide first and second-line technical support to customers via email, ticketing system, and phone ⁠Troubleshoot software, integration, and system-related issues (SaaS/web-based applications) ⁠Analyze logs, replicate issues, and escalate complex cases to engineering when required ⁠Monitor system performance and proactively identify potential disruptions ⁠Maintain accurate documentation of issues, solutions, and knowledge base articles ⁠Collaborate with product, engineering, and implementation teams to improve user experience ⁠Support onboarding of new clients and assist with configuration/setup issues ⁠Ensure adherence to SLAs and maintain high customer ...