Technical Support Technician (Help Desk / Networking)Overview
We are seeking well-rounded Technical Support Technicians with strong help desk and networking experience to support a large-scale technology rollout and post-implementation initiative. This role focuses on providing high-quality remote support for specialized healthcare devices and software upgrades, while also assisting with hardware troubleshooting and deployment.
This is an excellent opportunity for candidates who thrive in a fast-paced support environment and enjoy problem-solving across systems, networks, and end-user devices.
Key Responsibilities

+ Provide remote (telephony-based) technical support for end users, troubleshooting hardware, software, and connectivity issues

+ Support specialized device technologies, including scanners and other digital equipment

+ Diagnose technical issues by identifying root causes and points of failure, and deliver timely resolutions

+ Esca...