Technical Support Team Lead (MSP)
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
?? Central Bristol | Office-Based (5 Days Per Week)
?? Up to £40,000 + Excellent Benefits
Are you an experienced Team Lead or Senior Support Engineer ready to take the next step in your career?
We're looking for a Technical Support Team Lead to lead a customer-focused support function within a growing managed services provider.
This role combines people leadership, customer engagement and service improvement. You'll work closely with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction and operational performance.
What You'll Be Doing
Leading, coaching and developing a technical support team
Managing customer escalations and service-related challenges
Driving service improvements and operational efficiency
Conducting customer service reviews...