Purpose of the Job

The Technical Writer is responsible for creating, managing, and continuously improving technical documentation for Black Box’s product portfolio, with a strong focus on KVM, AV, and IoT solutions that enable our Control Room & Command Center strategy. This role works closely with Product Management, R&D, and cross-functional teams to ensure documentation is accurate, user-friendly, and aligned with product lifecycles and customer needs. The writer will also leverage AI-driven tools and processes to enhance efficiency, consistency, and scalability of content development.

Primary Roles & Responsibilities


+ Produce and maintain technical documentation, including Technical Data Sheets, Application Notes, Product Specification Sheets, Reference Manuals, Training Documentation, How-To Guides, and Technical Web Content for internal and external audiences.

+ Collaborate with Product Management and R&D teams to ensure documentation accur...