Responsibilities Operational Support & Reporting • Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management). • Deliver ad hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights. • Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision-making. • Maintain reporting cadences and data quality standards; automate recurring reports where feasible. • Support process standardization and governance across technology operations, including documentation, templates, and SOPs.
Audit & Risk Management • Manage internal and external audits and reviews, including GRC updates, RFIs, and audit observations. • Provide risk oversight and governance for technology domains. • Lead audit readiness activities: evidence management, engagement coordination, remediation tracking, and closure. • Monitor risks and track resolu...