Lead next-gen client technology services as the Service Delivery Lead at the University of Toronto. Drive improvements and optimize workflows to meet complex IT needs in a diverse environment.
As part of the Faculty IT Office, you’ll oversee client technology service delivery while providing technical leadership to the team. With a strong focus on performance monitoring and process enhancement, you will support both administrative and educational functions. Your experience in endpoint management and IT service implementation will be crucial for achieving operational goals.
Key Responsibilities:
• Design efficient workflows for technology service delivery
• Provide guidance to support technical staff and resolve escalations
• Analyze service performance and implement improvements
• Lead initiatives regarding client technology support
• Maintain documentation and knowledge resources
Requirements:
• Bachelor’s degree in IT or computer science-related field
• ...