Position Information


Posting NumberSRGV9021

Working TitleTECHNOLOGY SUPPORT SUPERVISOR

Number of Vacancies1

LocationEdinburg, Texas

DepartmentInfrastructure & Operations

FTE1.0

FLSAExempt

Scope of Job
To manage and supervise the daily operations of the assigned area within IT End User Support Services to ensure that highly skilled information technology support is provided for a wide range of technical issues and any requests related to the University’s IT needs.

Description of Duties

+ Oversees the daily operations of the assigned area within IT End User Support, including the handling of service requests and incidents.

+ Provides leadership, training, mentoring and performance evaluation to assigned staff.

+ Ensures that all support staff provide professional and competent IT Support to students, faculty, and staff.

+ Manages and coordinates resolution for urg...