Tech/Systems Support Analyst

Lisbon, Portugal

Remote/Home-based

The Tech/System Support Analyst will play a critical role in providing first level support on workstations or for applications.

Essential Functions:

• Processes and provides first level support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.
 
Qualifications:

• College certificate or equivalent experience (12 years of studies).
• Knowledge of Pharma industry is a plus.
• Previous experience in a Call Center with technology support or clinical a plus.
 
Mandatory Skills:

· Spanish Native Speaker
· Fluent i...