Caldwell Communications Consultancy Philippines

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step‑by‑step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher‑level technical support
• Meet service quality and productivity targets

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid technical training provided

Requirements

• High School or Senior High School graduate (College preferred)
• Strong English and problem‑solving skills
• Customer‑focused and analyt...