Customer Service Representative – Telco Account

Davao City | Onsite

About The Role

We are hiring Customer Service Representatives for a Telco Account in Davao City.

Job Description

As a Telco Customer Service Representative, you will assist customers with account inquiries, billing concerns, technical issues, and general customer support through phone, chat, or email.

Responsibilities

• Assist customers with inquiries and account concerns
• Provide information about services, billing, and technical support
• Handle customer concerns professionally and efficiently
• Document customer interactions accurately
• Escalate concerns when needed
• Maintain good customer service and communication

Training & Work Setup

• Paid training provided from Day 1
• Training on telco tools and customer service processes
• Onsite work setup in Davao...