Job Description

Job Description for Telecallers

• Place phone calls to potential clients from our computerized directory

• Perform script (with necessary adjustments) to ensure consistency of the sales program

• Answer potential clients’ questions about home improvement projects or goals

• Set appointments with prospective customers based on our associates’ schedules

• Maintain computer, telephone, and other equipment

• Train other telemarketers when required

• Communicate any problems, concerns, or questions to supervisory staff

• Refer customer complaints to the supervisor for quality control

• Communicate respectfully and politely with potential customers at all times