Legion Credit and Collections Corporation

On-site - Pasig | Fresh Graduate / Student Bachelor | Full-time

Job Description

The Account Analyst is responsible for contacting clients/customers with past‑due accounts to secure payment arrangements, resolve billing issues, and maintain positive customer relationships while ensuring compliance with company policies and collection regulations.

Key Responsibilities

• Contact customers via phone calls, SMS, or email regarding overdue accounts.
• Remind clients of outstanding balances and negotiate payment arrangements.
• Explain billing statements, payment terms, and account details clearly.
• Update and maintain accurate records of customer interactions in the system.
• Monitor assigned accounts to ensure timely follow‑ups.
• Escalate unresolved or disputed accounts to the appropriate department.
• Ensure compliance with company policies and c...