Primary Function

Responsible for receiving and dispatching 250-350 calls in an efficient and courteous manner, for the Hospital and MEDNET Answering Service. Must have genuine interest and empathy in meeting the needs of our patients, visitors and staff. Must demonstrate the ability to work well under pressure and be flexible to schedule changes to meet department needs. Computer skills are required.

Responsibilities

Greets/ visitors on the phone and in person in a professional, prompt and courteous manner. .

Dispatches calls in a professional, prompt, accurate and courteous manner.

Refers to “department on-call” lists to provide accurate information upon request..

Updates AMION & MEDNET changes as they occur during shift. First shift inputs daily coverage

Answers and dispatches all emergency calls (similar to “911”), codes, elevator alarms, and emergency stat calls promptly and accurately in one ring or less in a cal...