Summary This position is for a Telephone Operator in the Veterans Health Administration at the Baltimore VA Medical Center in Baltimore, MD. The primary purpose of the Telephone Operator position will be to perform some administrative but mostly support services of a telephone operator. Responsibilities ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The major duties include but are not limited to: Operating telephone system to receive and connect incoming and outgoing calls utilizing complex computerized equipment and telecommunication software. Referring calls to the appropriate facility or program areas based on a specific request or by ascertaining the nature of the call. Furnishing information to customers concerning telephone extension, organizational functions and staff information. Uses a pleasant and calm demeanor at all times; Directs each call to its appropriate location; Maintaining a rec...