Key Responsibilities:

• Answer all incoming calls promptly, courteously, and professionally.

• Handle internal and external calls and direct them to the appropriate departments or extensions.

• Take and relay messages accurately and ensure timely delivery.

• Provide information to guests regarding hotel services, facilities, and local attractions.

• Handle wake-up call requests and ensure they are delivered on time.

• Log and report any phone system faults or issues to the IT or maintenance team.

• Maintain updated directory of hotel staff and departments.

• Assist in emergency situations by following the hotel’s communication procedures.

• Uphold confidentiality of all guest and staff information.

• Support Front Office operations when required.

• Previous experien...