Description

- Courteously and efficiently answers all incoming calls and connects callers with the correct extension. - Take and relays messages in an accurate and timely manner. - Responds to emergencies and urgent calls from patients in a timely manner. Direct callers immediately to clinical staff as necessary. - Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. - Provides pleasant and helpful phone contact for callers. - Responsible for opening and closing the switchboard. - Responsible for the in-house paging system. - Performs clerical duties as assigned to maintain workflow in the department.

Skills

Customer service, scheduling, calls from customers

Top Skills Details

Customer service,scheduling,calls from customers

Additional Skills & Qualifica...