Shangri-La Rasa Sentosa, Singapore Job Summary As a Telephone Operator, you will deliver warm, informative phone service, handle guest requests promptly, and provide comprehensive support to enhance guest experiences.
As the Telephone Operator , we rely on you to:
- Deliver clear, courteous, and informative telephone assistance to guests to ensure positive communication experiences
- Respond promptly and professionally to all guest requests received via telephone to resolve inquiries efficiently
- Manage guest enquiries by providing accurate information and coordinating with relevant departments for seamless service
- Operate and manage the PABX telephone system to route calls correctly and maintain communication flow
- Collaborate with team members to maintain a high standard of guest service and contribute to a welcoming environment
We are looking for someone who: