In this role, you'll serve as the welcoming first point of contact for the public and all UPMC Somerset departments, supporting both routine and emergency communications. This is a casual, as‑needed position designed to help fill schedule gaps, with varying shifts in a department that operates 24/7/365.

Responsibilities

+ You'll answer multiple telephone lines while delivering professional, friendly customer service and using required phrasing on every call.
+ You'll quickly assess caller needs (requested extension, information, or service) and transfer calls accurately.
+ You'll initiate voice pages, process emergency codes and STAT pages, and provide updates on pages in progress.
+ You'll share physician on‑call information and dialing instructions with patients and callers as requested.
+ You'll support multiple answering service clients by following individualized protocols.
+ You may complete system data entry when needed.
+ You may assist with ...