Your newpany
We are recruiting a Tenancy Support Officer for a Housing Association covering the Staffordshire Moorlands area.
Your new role
As a Tenancy Support Officer, you will provide an effective customer-focused tenancy support service, delivering proactive solutions to enable new and existing customers to sustain their tenancy. You will support customers from the start of their journey, supporting them with the allocation process, and then supporting them with their first few weeks of their tenancy, including setting up home, benefit applications, sourcing furniture and setting up utility bills. You will also act as a point of contact for any internal referrals supporting existing customers withplex issues including hoarding tendencies, fleeing domestic violence/abuse or mental health problems.