Tenancy Sustainment Officer

iPeople SC Solutions is recruiting for a Tenancy Sustainment Officer to work for our client based in The Hyde, Barnet, North West London.

The role involves knowledge of landlord and tenant procedures, unlawful eviction, disrepair, and defending possession proceedings.

Responsibilities

• Provide a specialised housing advice service to clients in housing need, including complex landlord and tenant disputes, disrepair, mortgage and rent arrears, and welfare benefits.
• Prevent homelessness and resolve housing difficulties through high‑quality case work and a range of prevention tools.
• Advising on back‑to‑works programmes, claims for welfare benefits, Discretionary Housing Payments, Crisis Fund, and Homeless Prevention Fund to maximise household income.
• When prevention is unsuccessful, provide comprehensive housing options advice and, if needed, a seamless hand‑off to the housing assessment functi...