Ticketing Agent

Cebu City | Onsite

Responsibilities

• Handle travel-related inquiries via phone, email, or chat
• Assist clients with bookings, modifications, or cancellations
• Provide accurate information on travel options, schedules, and promotions
• Record all interactions and maintain updated documentation
• Escalate complex concerns to supervisors when needed
• Meet service quality and customer satisfaction goals

Schedule & Training

• Rotating shifts, including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Requirements

• At least a High School or Senior High School graduate
• Excellent English communication skills and attention to detail
• Customer-focused with strong problem-solving skills
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Cebu City
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