Job Description
Team OverviewTikTok Shop's Supply Chain & Logistics is looking for a Fulfillment Center Operations Associate to support daily operations across our . Midwest/Southeast/South Region fulfillment centers. This role focuses on managing inbound/outbound exceptions, coordinating with third-party logistics partners and internal cross-functions, and fostering efficient communication channels to enhance both merchant and customer experiences while maintaining LSP relationships. The ideal candidate is detail-oriented, solution and results-driven, and experienced in warehouse operations. Key Responsibilities - Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers - Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets. - Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling. - Collaborate cross-functionally to gather merchant and LSP feedback and i...