Step into a 4-month temporary role at Hydro One in Toronto as a Customer Experience Analyst focused on data analysis and customer engagement strategies.
In this role, you will handle Distributed Energy Resource Management System datasets using Excel. You’ll research and analyze industry trends to design impactful customer engagement strategies. Additionally, you will improve existing customer communication materials and collaborate with various teams to ensure project success.
Key Responsibilities:
• Extract and analyze datasets utilizing Microsoft Excel
• Design customer strategies based on trend analysis
• Improve customer-facing documentation and interactions
• Create visual presentations to communicate insights
• Engage in cross-functional collaboration with teams and vendors
Requirements:
• Enrolled in a university undergraduate or master’s program
• Excellent problem-solving and analytical skills
• Experience in the Electricity Industry preferred<...