Job Description
Visitor Relations Tour Guides serve as brand ambassadors and are responsible for learning and presenting detailed content and scripted material to deliver engaging guest experiences such as guided facility tours, behind‑the‑scenes programs, and other interactive presentations. This role also supports visitor engagement throughout the facility, including ticketing and lobby services, leading interactive STEM activities such as robotics and drone demonstrations, and interpreting gallery exhibits.
In addition to providing tours, responsibilities include supporting daily tour operations through various assignments and posts. Visitor Relations team members are expected to demonstrate strong customer focus, active visitor engagement, and enthusiasm for learning and sharing accurate information related to aviation, technology, and innovation concepts. Team members collaborate closely to ensure smooth, on‑time daily operations in support of overall facility priorities.