Responsibilities

• Manage/ enhance claims servicing requirements for Claims function nationwide.
• Establish customer focused culture with prompt and efficient claims services to claimants and intermediaries.
• Monitor and advise on adequacy of claims reserving system.
• Monitor and manage performance and services of all Loss Adjusters, Third Party Administrators and Solicitors.
• Manage, monitor and review relevant claims schemes in line with Objectives set forth.
• Responsible for all aspects of claims management, i.e. assessing, negotiating, investigating, approving and settling claims or outstanding claims within the authorized approved limits.
• Provide professional commentary and recommendations to superior or senior management in claims management issues that are outside the authorized approval limit.
• Provide professional advice, guidance and support to Marketing and Branch personnel in all aspects of ...