Job Description

Major Responsibilities:

 Process involves handling customer disputes/Inquiries, reporting relating to credit card transactions for third party credit cards & private label cards
 Handling customer disputes and inquiries
 Ensure adherence to Sales Audit / Bankcard policies, internal controls and audit requirements, and service standards at all times.
 Analyze and research all discrepancies/exceptions in the process.
 Collaborate with the global team to manage processing backlogs and expedite as required to resolve issues impacting bankcard processing.
 Ensure timely and accurate reporting on chargebacks and related costs.
 Respond to store inquiries (chargebacks, disputes), including resolving any escalated issues
 Ensure completion of accurate and complete accounting activity for the bankcards at banners
 Protect the assets of the company by ensuring that all policies/procedures/...