Responsibilities

• Design and sustain training programs aimed at enhancing service delivery.
• Evaluate and oversee training sessions to ensure they meet quality and effectiveness standards.
• Review performance metrics to pinpoint areas needing improvement.
• Revise training materials according to operational demands.
• Maintain compliance with quality standards and client specifications.
• Leverage technology to optimize training processes and track performance.
• Provide feedback and suggestions to elevate customer satisfaction.

Qualifications

• At least 2 year-experience in developing and implementing training & quality assurance programs in a call center environment
• Excellent communication and coaching skills.
• Familiarity with BPO processes and client expectations.
• Proficiency in using training management systems and tools.
• Amenable to work in Quezon City.

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