Responsibilities

• Design, develop and implement relevant training curriculum align with Agency Training & Development path.
• Deliver, execute, and monitor implementation of all training and development initiatives to align with company’s objectives.
• Conduct post-training and follow up though coaching sessions for development intervention and activity management of agency managers to achieve their targeted results.
• Identify training and development needs and continuously enhance training programs in order to meet the training needs of agents.
• Propose to HOD on the measurement of the results by completing a post program or project evaluation to determine how well the results are achieved.
• Monitor implementation of training programs to ensure effective execution.
• Monitor and measure post-training performance to ensure delivering the desired post-training benefits, identify performance gaps and follow-up with a...