Position Overview We are seeking an experienced Trainer (Retail & Development) to join our team. In this full-time position, you will be responsible for designing and delivering comprehensive training programs to upskill our retail staff, ensuring they are equipped with the knowledge and skills to provide exceptional customer service and drive sales.
What you'll be doing - Developing and facilitating engaging training sessions on product knowledge, sales techniques, customer service, and other relevant retail topics
- Identifying training needs and designing customized programs to address skill gaps
- Facilitating in-store training sessions on weekdays during retail hours
- Monitoring and evaluating the effectiveness of training initiatives, making adjustments as necessary
- Providing one-on-one coaching and mentoring to support the professional development of retail staff
- Collaborating with the HR and Operations ...