Unify CX is looking for an extraordinary Training & Quality Manager to join our motivated and ambitious team in South Africa. Responsibilities Team Management: Provide coaching, mentorship, and feedback to training supervisors, trainers, QA supervisors, and quality analysts to enhance performance and ensure adherence to best practices. Training Design: Develop new hire training curriculum, comprehensive training modules, quality calibration materials, and refresher courses tailored to each campaign or site-specific need. Update curricula and QA documentation as required to reflect new information, processes, or client feedback. Ongoing Training & Quality Support: Manage ongoing training requirements for production teams including change management, refresher training, process and policy updates, quality improvement initiatives, and performance coaching programs. Quality Assurance Oversight: Lead and manage QA programs including call audits, calibration sessions, root caus...