Position Objective
To establish and lead the OEM training system in Spain, covering dealer network capability development across Sales, After-sales, and Technical functions. The role ensures alignment with global standards while localizing training strategies to support network performance, customer satisfaction, and brand growth in the Spanish market.
Key Responsibilities
1. Training Strategy & Program Setup
- Develop and implement the overall training strategy for Spain, aligned with OEM global standards and local market needs.
- Establish a structured training program in coordination with each area, covering:
- Sales (product, retail process, customer journey)
- After-sales (service process, warranty, customer handling)
- Technical (diagnostics, repair, EV systems)
- Build a scalable training framework to support network expansion in Spain.