About the job Training (Talent Development) Analyst

Summary:

We are hiring on behalf of a leading IT services and consulting firm with a strong presence in North America. This organization partners with Global companies to deliver innovative digital, data, and technology solutions across industries. They are currently seeking a Training (Talent Development) Analyst.

Responsibilities:

• Deliver Language, Voice & Accent, and Soft Skills training (for both voice and non-voice teams) via classroom and virtual formats
• Conduct daily audits (voice, email, chat) and support floor activities in coordination with business stakeholders
• Report and track training effectiveness and project outcomes
• Interview and assess new hires for communication and soft skills
• Conduct regular follow-ups with trainees and team members to ensure continuous improvement
• Collaborate closely with operations to a...