Join a global leader in travel insurance and medical assistance in a permanent, full-time role with stable career growth and competitive benefits. Help customers in need, coordinate care with hospitals, and solve travel and health issues in real time across countries, working with regional teams and gaining cross-border exposure.
Note: This role will be employed under Allianz Partners Malaysia (AWP Services Sdn Bhd).
What you will do
Handle inbound/outbound calls and emails within travel assistances operations
Explain policy coverage and claims; triage urgent medical and travel cases
Coordinate hospital admissions, guarantees of payment (GOP), and medical transfers
Liaise with medical and non-medical providers (hospitals, clinics, airlines) and our assistance net...