Overview

The core responsibility of the Travel Specialist (TS) is to maintain the highest performance standards of the team through effective data collection and accurate travel booking documents. The role's internal Quality Assurance function conducts sales transaction checks and audits before its finalization.

Responsibilities

• Perform travel agent duties such as, but not limited to, responding to travel-related inquiries, facilitating booking reservations, recommending and arranging travel-related products, preparing and sending requests for price quotations.
• Act as a second-level officer to handle customer complaints during the client escalation process
• Act as internal Quality Assurance officer that conducts final audit sweep prior to finalizing a sales transaction and serves as the official agent to send the final e-ticket to the clients after every transaction
• Monitor and push the sales booking to achieve team s...