We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.
Communicate with clients via email, phone, and messaging platforms to provide support
Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements
Provide accurate information about destinations, travel requirements, and company procedures
Proactively follow up with clients to confirm travel details and resolve concerns
Address and resolve issues promptly while maintaining a professional and positive attitude
Excellent communication skills with a cust...